College of Eastern Idaho (CEI) strives to resolve all student complaints in a fair and expedient manner. CEI distance education students wishing to file a formal complaint must first seek resolution through CEI’s institutional appeals and grievance procedures.
Distance students residing outside of Idaho may, after exhausting internal avenues at CEI, can file a formal complaint with their home State's authorizing agency using the links below:
| State | Contact | Website URL |
|---|---|---|
| Alabama |
Alabama Commission on Higher Education |
https://ache.edu/ACHE_Reports/Forms/SARA/StudentComp.pdf |
| Alaska |
Alaska Commission on Postsecondary Education |
https://acpe.alaska.gov/ConsumerProtection |
| Arizona |
Arizona State Board for Private Postsecondary
Education |
ppse.az.gov/complaint |
| Arkansas |
Arkansas Department of Higher Education |
https://www.adhe.edu/students-parents/colleges-universites/student-grievance-form/ |
| California |
California Department of Consumer Affairs |
https://www.dca.ca.gov/consumers/complaints/oos_students.shtml |
| Colorado |
Colorado Department of Higher Education |
https://highered.colorado.gov/educators/administration/state-authorization-reciprocity-agreement-sara |
| Connecticut |
Connecticut Office of Higher Education |
www.ctohe.org/StudentComplaints.shtml |
| Delaware |
Delaware Department of Education |
www.doe.k12.de.us https://www.doe.k12.de.us |
| District |
District of Columbia Office of the State Superintendent of
Education,
Education Licensure Commission
810 First St. NE |
osse.dc.gov/service/higher-education-licensure-commission-helc |
| Florida |
Florida Commission for Independent Education |
fldoe.org/sara/complaint-process.stml |
| Georgia |
Georgia Nonpublic Postsecondary Education Commission |
gnpec.org gnpec.georgia.gov/student-complaint-forms |
| Hawaii |
Hawaii Postsecondary Education Authorization Program |
cca.hawaii.gov/hpeap/student-complaint-process |
| Idaho |
Idaho State Board of Education |
boardofed.idaho.gov/priv_col_univ/student_complaint.asp |
| Illinois |
Illinois Board of Higher Education |
www.ibhe.org/sara.html |
| Indiana |
Indiana Commission for Higher Education |
www.in.gov/che/2744.htm |
| Iowa |
Iowa Student Aid Commission |
iowacollegeaid.gov/StudentComplaintForm |
| Kansas |
Kansas Board of Regents |
kansasregents.org/academic_affairs/private_out_of_state/complaint_process |
| Kentucky |
Kentucky Council on Postsecondary Education |
cpe.ky.gov/campuses/complaintform |
| Louisiana |
Louisiana Board of Regents |
regents.la.gov/students-parents/student-complaint-process/ |
| Maine |
Maine Department of Education |
www.maine.gov/doe/learning/highered/sara |
| Maryland |
Maryland Attorney General |
mhec.maryland.gov/institutions_training/Pages/career/pcs/complaint.aspx |
| Massachusetts |
Massachusetts Board of Higher Education |
mass.edu/forstufam/complaints/complaintform.asp |
| Michigan |
Michigan Department of Labor and Economic Opportunity's Office of
Employment & Training |
www.michigan.gov/leo/0,5863,7-336-94422_95539_2739---,00.html |
| Minnesota |
Minnesota Office of Higher Education |
www.ohe.state.mn.us/mPg.cfm?pageID=1078 |
| Mississippi |
Mississippi Commission on College Accreditation |
mississippi.edu/mcca/downloads/studentcomplaintform.pdf |
| Missouri |
Missouri Department of Higher Education |
dhe.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf |
| Montana |
Montana University System |
mus.edu/MUS-Statement-of-Complaint-Process.html |
| Nebraska |
Nebraska Coordinating Commission for Postsecondary
Education |
ccpe.nebraska.gov/student-complaints-against-postsecondary-institutions |
| Nevada |
Nevada Commission on Postsecondary Education |
cpe.nv.gov/uploadedFiles/cpenvgov/content/Students/Complaint%20Form%20Initial%20Fillable.pdf |
| New Hamshire |
New Hampshire Department of Education |
my.doe.nh.gov/ESSWEB/HigherEducation/Complaint.aspx |
| New Jersey |
New Jersey Commission on Higher Education |
www.state.nj.us/highereducation/OSHEComplaintInstructions.shtml |
| New Mexico |
New Mexico Higher Education Department |
hed.state.nm.us/students-parents/student-complaints |
| New York |
New York State Education Department |
www.nysed.gov/college-university-evaluation/filing-complaint-about-college-or-university |
| North Carolina |
North Carolina Post-Secondary Education Complaints |
www.northcarolina.edu/post-secondary-education-complaints/ |
| North Dakota |
North Dakota University System Director of Academic Affairs &
Workforce
Innovation |
ndus.edu/state-authorization-sara/ |
| Ohio |
Ohio Department of Higher Education |
www.ohiohighered.org/students/complaints |
| Oklahoma |
Oklahoma State Regents for Higher Education |
www.okhighered.org/current-college-students/complaints.shtml |
| Oregon |
Oregon Office of Degree Authorization |
www.oregon.gov/highered/about/Pages/complaints.aspx www.justice.oregon.gov/consumercomplaints/OnlineComplaints/OnlineComplaintForm/en |
| Pennsylvania |
Pennsylvania Department of Education |
https://www.education.pa.gov (pdf) |
| Puerto Rico |
Puerto Rico Council on Higher Education |
cberrios@ce.pr.gov
https://agencias.pr.gov/agencias/cepr/inicio/DocumentosCEPR/Documents/SARA/SARA_Complaint_Process.pdf |
| Rhode Island |
Rhode Island Office of the Postsecondary Commissioner |
www.riopc.edu/page/student_complaint/ |
| South Carolina |
South Carolina Commission on Higher Education |
che.sc.gov/CHE_Docs/AcademicAffairs/License/Complaint_procedures_and_form.pdf |
| South Dakota |
South Dakota Board of Regents
South Dakota Office of Attorney General |
www.sdbor.edu/administrative-offices/academics/SD-SARA/Documents/ComplaintForm-SD-SARA.pdf#search=complaint
www.consumer.sd.gov/complaintform.aspx |
| Tennessee |
Tennessee Higher Education Commission |
tn.gov/thec/bureaus/student-aid-and-compliance/postsecondary-state-authorization/request-for-complaint-review.html |
| Texas |
Texas Higher Education Coordinating Board |
thecb.state.tx.us/links/student-complaints/ |
| Utah |
Utah System of Higher Education |
ushe.edu/office-of-commissioner/state-authorization-ut-sara/ |
| Vermont |
Vermont State Board of Education
Vermont Attorney General’s Office |
AOE.EdInfo@state.vt.us
www.uvm.edu/president/university-vermont-complaint-procedure |
| Virginia |
State Council of Higher Education for Virginia |
communications@schev.edu https://www.schev.edu/index/students-and-parents/resources/student-complaints |
| Washington |
Washington Student Achievement Council |
https://wsac.wa.gov/student-complaints |
| West Virginia |
Dr. Kathy Butler, Senior Director of Academic Affairs |
kbutler@hepc.wvnet.edu https://www.wvhepc.edu/wp-content/uploads/2014/10/Student-Complaint-Process-revised.pdf |
| Wisconsin |
Wisconsin Educational Approval Board |
heab.state.wi.us/dlab/students.html |
| Wyoming |
Wyoming Department of Education |
edu.wyoming.gov/wp-content/uploads/2018/08/Wyoming-Department-of-Education-Student-Complaint-Process.pdf |
For additional assistance pertaining to CEI Online Learning authorization and compliance, please contact the Office of Online Learning Office.
Ryan Faulkner, EdD
Dean
208-535-5417
ryan.faulkner@cei.edu
Daphne Tseng
Instructional Designer
208-535-5632
daphne.tseng@cei.edu
Aimee Reeder
Instructional Designer
aimee.reeder@cei.edu
Mickinzie Johnson
Senior Instructional
Technology Coordinator
mk.johnson@cei.edu
Rebecca Kantack
Senior Instructional
Online Success Coach (PT)
208-821-1273
rebecca.kantack@cei.edu
Office Hours: 8am to 5pm
ceionlinelearning@cei.edu
