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State Complaint Resolution
College of Eastern Idaho (CEI) strives to resolve all student complaints in a fair and expedient manner. CEI distance education students wishing to file a formal complaint must first seek resolution through CEI’s institutional appeals and grievance procedures.
- Complaints associated with the College of Eastern Idaho should first be directed to the appropriate university office/department involved with the concern. See the link above for guidance on filing a complaint.
- Students not satisfied with the outcome of the university’s resolution may file an appeal with the Idaho State Board of Education (ISBOE). ISBOE Student Complaint Procedures.
- If you are an active United States military service member, veteran, or a family member of a current military service member or a veteran, the Department of Defense may review your complaint.
- College of Eastern Idaho’s regional accrediting agency, the Northwest Commission on Colleges and Universities will consider complaints regarding CEI but requires evidence that all institutional grievance policies have been exhausted and that the reported conditions be substantially documented and directly related to the Commission’s eligibility requirements, standards, and policies.
- The U.S. Department of Education requires we provide you with contacts from other states whom you can contact in case you have an issue. The list below provides contact information for all 50 states, the District of Columbia, and Puerto Rico.
Out-of-state complaints process
Distance students residing outside of Idaho may, after exhausting internal avenues at CEI, can file a formal complaint with their home State's authorizing agency using the links below:
| State | Contact | Website URL |
|---|---|---|
| Alabama | Alabama Commission on Higher Education P.O. Box 302000 Montgomery, AL 36130-2000 | https://ache.edu/ACHE_Reports/Forms/SARA/StudentComp.pdf |
| Alaska | Alaska Commission on Postsecondary Education P.O. Box 110505 Juneau, AK 99811-0505 | https://acpe.alaska.gov/ConsumerProtection |
| Arizona | Arizona State Board for Private Postsecondary Education 1400 W. Washington St. Room 260 Phoenix, AZ 85007 | ppse.az.gov/complaint |
| Arkansas | Arkansas Department of Higher Education 423 Main St., Suite 400 Little Rock, AR 72201 | https://www.adhe.edu/students-parents/colleges-universites/student-grievance-form/ |
| California | California Department of Consumer Affairs Consumer Information Center 165 North Market Blvd., Suite N-112 Sacramento, CA 95834 | https://www.dca.ca.gov/consumers/complaints/oos_students.shtml |
| Colorado | Colorado Department of Higher Education 1560 Broadway, Suite 1600 Denver, CO 80202 | https://highered.colorado.gov/educators/administration/state-authorization-reciprocity-agreement-sara |
| Connecticut | Connecticut Office of Higher Education 61 Woodland St. Hartford, CT 06106 | www.ctohe.org/StudentComplaints.shtml |
| Delaware | Delaware Department of Education 401 Federal St. Dover, DE 19901 | www.doe.k12.de.us https://www.doe.k12.de.us |
| District | District of Columbia Office of the State Superintendent of Education, Education Licensure Commission 810 First St. NE 9th floor Washington, DC 20002 | osse.dc.gov/service/higher-education-licensure-commission-helc |
| Florida | Florida Commission for Independent Education 325 W. Gaines St. Suite 1414 Tallahassee, FL 32399-0400 | fldoe.org/sara/complaint-process.stml |
| Georgia | Georgia Nonpublic Postsecondary Education Commission 2082 E. Exchange Place, #220 Tucker, GA 30084-5334 | gnpec.org gnpec.georgia.gov/student-complaint-forms |
| Hawaii | Hawaii Postsecondary Education Authorization Program P.O. Box 2360 Honolulu, HI 96804 | cca.hawaii.gov/hpeap/student-complaint-process |
| Idaho | Idaho State Board of Education 650 W. State St. P.O. Box 83720 Boise, ID 83720-0037 | boardofed.idaho.gov/priv_col_univ/student_complaint.asp |
| Illinois | Illinois Board of Higher Education 431 E. Adams, 2nd Floor Springfield, IL 62701-1404 Institutional Complaint Hotline: 217-557-7359 | www.ibhe.org/sara.html |
| Indiana | Indiana Commission for Higher Education | www.in.gov/che/2744.htm |
| Iowa | Iowa Student Aid Commission 603 E. 12th St., 5th floor Des Moines, IA 50319 | iowacollegeaid.gov/StudentComplaintForm |
| Kansas | Kansas Board of Regents 1000 SW Jackson St., Suite 520 Topeka, KS 66612-1368 | kansasregents.org/academic_affairs/private_out_of_state/complaint_process |
| Kentucky | Kentucky Council on Postsecondary Education 1024 Capital Center Drive, #320 Frankfort, KY 40601-7512 | cpe.ky.gov/campuses/complaintform |
| Louisiana | Louisiana Board of Regents P.O. Box 3677 Baton Rouge, LA 70821-3677 | regents.la.gov/students-parents/student-complaint-process/ |
| Maine | Maine Department of Education 23 State House Station Augusta, ME 04333-0023 | www.maine.gov/doe/learning/highered/sara |
| Maryland | Maryland Attorney General Consumer Protection Division 200 St. Paul St. Baltimore, MD 21212 410-528-8662/888-743-0823 (toll free) | mhec.maryland.gov/institutions_training/Pages/career/pcs/complaint.aspx |
| Massachusetts | Massachusetts Board of Higher Education One Ashburton Place Room 1401 Boston, MA 02108 | mass.edu/forstufam/complaints/complaintform.asp |
| Michigan | Michigan Department of Labor and Economic Opportunity's Office of Employment & Training 201 N. Washington Square Lansing, Michigan 48913 Phone: 517-335-4000 Fax: 517-241-9846 | www.michigan.gov/leo/0,5863,7-336-94422_95539_2739---,00.html |
| Minnesota | Minnesota Office of Higher Education 1450 Energy Park Drive, Suite 350 St. Paul, MN 55108-5227 | www.ohe.state.mn.us/mPg.cfm?pageID=1078 |
| Mississippi | Mississippi Commission on College Accreditation 3825 Ridgewood Road Jackson, MS 39211-6453 | mississippi.edu/mcca/downloads/studentcomplaintform.pdf |
| Missouri | Missouri Department of Higher Education 205 Jefferson St. P.O. Box 1469 Jefferson City, MO 65102-1469 | dhe.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf |
| Montana | Montana University System 2500 Broadway St. P.O. Box 203201 Helena, MT 59620-3201 | mus.edu/MUS-Statement-of-Complaint-Process.html |
| Nebraska | Nebraska Coordinating Commission for Postsecondary Education P.O. Box 95005 140 N. Eighth St. Lincoln, NE 68509-5005 | ccpe.nebraska.gov/student-complaints-against-postsecondary-institutions |
| Nevada | Nevada Commission on Postsecondary Education 8778 S. Maryland Parkway, Suite 115 Las Vegas, NV 89123 | cpe.nv.gov/uploadedFiles/cpenvgov/content/Students/Complaint%20Form%20Initial%20Fillable.pdf |
| New Hamshire | New Hampshire Department of Education 101 Pleasant St. Concord, NH 03301-3494 | my.doe.nh.gov/ESSWEB/HigherEducation/Complaint.aspx |
| New Jersey | New Jersey Commission on Higher Education P.O. Box 542 Trenton, NJ 08625 | www.state.nj.us/highereducation/OSHEComplaintInstructions.shtml |
| New Mexico | New Mexico Higher Education Department 2048 Galisteo St. Santa Fe, NM 87505 | hed.state.nm.us/students-parents/student-complaints |
| New York | New York State Education Department 116 W. 32nd St., 5th floor New York, NY 10001 | www.nysed.gov/college-university-evaluation/filing-complaint-about-college-or-university |
| North Carolina | North Carolina Post-Secondary Education Complaints 910 Raleigh Road Chapel Hill, NC 27514 studentcomplaint@northcarolina.edu (919) 962-4558 | www.northcarolina.edu/post-secondary-education-complaints/ |
| North Dakota | North Dakota University System Director of Academic Affairs & Workforce Innovation 600 E Boulevard Ave, Dept 215 Bismarck, ND 58505-0230 | ndus.edu/state-authorization-sara/ |
| Ohio | Ohio Department of Higher Education 25 South Front Street, Columbus, OH, 43215, US | www.ohiohighered.org/students/complaints |
| Oklahoma | Oklahoma State Regents for Higher Education 655 Research Parkway Suite 200 Oklahoma City, OK 73104 | www.okhighered.org/current-college-students/complaints.shtml |
| Oregon | Oregon Office of Degree Authorization 775 Court St. NE Salem, OR 97301 | www.oregon.gov/highered/about/Pages/complaints.aspx www.justice.oregon.gov/consumercomplaints/OnlineComplaints/OnlineComplaintForm/en |
| Pennsylvania | Pennsylvania Department of Education 333 Market St. Harrisburg, PA 17126-0333 | https://www.education.pa.gov (pdf) |
| Puerto Rico | Puerto Rico Council on Higher Education P.O. Box 19900 San Juan, PR 00910-1900 Mrs. Carmen L. Berrios Rivera Executive Director Puerto Rico Council on Education 787-641-7100 | cberrios@ce.pr.gov https://agencias.pr.gov/agencias/cepr/inicio/DocumentosCEPR/Documents/SARA/SARA_Complaint_Process.pdf |
| Rhode Island | Rhode Island Office of the Postsecondary Commissioner 560 Jefferson Boulevard, Suite 200 Warwick, RI 02886 Phone: 401-736-1100 | www.riopc.edu/page/student_complaint/ |
| South Carolina | South Carolina Commission on Higher Education 1122 Lady St., Suite 300 Columbia, SC 29201 | che.sc.gov/CHE_Docs/AcademicAffairs/License/Complaint_procedures_and_form.pdf |
| South Dakota | South Dakota Board of Regents 306 E. Capitol Ave., Suite 200 Pierre, SD 57501-2545 South Dakota Office of Attorney General Division of Consumer Protection 1302 E. Highway 14, Suite 3 Pierre, SD 57501-8053 | www.sdbor.edu/administrative-offices/academics/SD-SARA/Documents/ComplaintForm-SD-SARA.pdf#search=complaint www.consumer.sd.gov/complaintform.aspx |
| Tennessee | Tennessee Higher Education Commission 404 James Robertson Parkway Suite 1900 Nashville, TN 37243 | tn.gov/thec/bureaus/student-aid-and-compliance/postsecondary-state-authorization/request-for-complaint-review.html |
| Texas | Texas Higher Education Coordinating Board 1200 E. Anderson Lane Austin, TX 78752 | thecb.state.tx.us/links/student-complaints/ |
| Utah | Utah System of Higher Education The Gateway 60 South 400 West Salt Lake City, Utah 84101 | ushe.edu/office-of-commissioner/state-authorization-ut-sara/ |
| Vermont | Vermont State Board of Education 219 N. Main St., Suite 402 Barre, VT 05641 Vermont Attorney General’s Office 109 State St. Montpelier, VT 05609-1001 | AOE.EdInfo@state.vt.us www.uvm.edu/president/university-vermont-complaint-procedure |
| Virginia | State Council of Higher Education for Virginia 101 N. 14th St. James Monroe Building Richmond, VA 23219 | communications@schev.edu https://www.schev.edu/index/students-and-parents/resources/student-complaints |
| Washington | Washington Student Achievement Council info@wsac.wa.gov (360) 753-7800 | https://wsac.wa.gov/student-complaints |
| West Virginia | Dr. Kathy Butler, Senior Director of Academic Affairs WV Higher Education Policy Commission 1018 Kanawha Blvd., East Suite 700 Charleston, WV 25301 Phone: 304-558-0261 | kbutler@hepc.wvnet.edu https://www.wvhepc.edu/wp-content/uploads/2014/10/Student-Complaint-Process-revised.pdf |
| Wisconsin | Wisconsin Educational Approval Board 201 W. Washington Ave., 3rd floor Madison, WI 53703 | heab.state.wi.us/dlab/students.html |
| Wyoming | Wyoming Department of Education 2300 Capitol Ave. Hathaway Building, 2nd floor Cheyenne, WY 82002-0050 | edu.wyoming.gov/wp-content/uploads/2018/08/Wyoming-Department-of-Education-Student-Complaint-Process.pdf |
For additional assistance pertaining to CEI Online Learning authorization and compliance, please contact the Office of Online Learning Office.